Payment, Cancellation and Refund Policy
Full payment is required once we confirm availability for your requested event date and time. A valid credit card or debit card is required to guarantee and pay for your Space Coast Mobile Gaming Truck reservation. There will be a $99 cancellation fee for all parties or events cancelled by the customer after payment is received. There will be NO REFUND GIVEN for any event cancelled by the customer within 14 days of the event. In an emergency, please contact us and we’ll make every effort to reschedule your event.
Privacy Policy
Space Coast Mobile Gaming Truck is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
Travel Surcharge
A Travel surcharge will apply for locations further than 20 miles from Melbourne , Fl to cover the driver’s time, fuel, and tolls cost. See our Service Area page for more information.
Damage and/or Injury
Neither Space Coast Mobile Gaming Truck nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Space Coast Mobile Gaming Truck reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the trailer or equipment resulting from accidental, careless or willful damage of same by client’s guests. Trailer equipment shall include, but not be limited to, the mobile gaming trailer, seating, video game systems, televisions, game controllers and game discs. Space Coast Mobile Gaming Truck, their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host
Inclement Weather
The Space Coast Mobile Gaming Truck is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, heavy snow or rain, very high winds, flooding etc,) we may (and reserve the right to) reschedule your service for safety. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.
Supervised Children
Space Coast Mobile Gaming Truck does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 require a parent or responsible adult in the game theater at all times.
Food or Drinks
In order to provide you the absolute cleanest and best video game experience possible and protect our equipment, Space Coast Mobile Gaming Truck does not allow any food or drinks into the video game theater.
Pictures
During your event, the Game Coach may capture photos of the party inside the trailer. These photos may be used on our website and social media platforms. You are encouraged to download any images of your event from our social media pages. We do not disclose children's names or exact locations in the photos, but you are free to tag yourselves if you wish. If you prefer that the Game Coach does not take or share photos on the Fan Page, please inform them before the event begins. This service is offered to ensure that guests can preserve memories of their party.
Alcohol or Drugs
You may serve alcohol at a Space Coast Mobile Gaming Truck event or party. However, we may, and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if behavior becomes unruly or disruptive. Drugs of any sort will not be tolerated in or around Space Coast Mobile Gaming Truck equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
Tips
The Game Coach is present to ensure that your group is maximizing their enjoyment of the high-tech entertainment. They provide guidance, motivation, and amusement. While it is recommended to tip for good service, it is not mandatory.
Truck and Trailer
When the Space Coast Mobile Gaming Truck video game trailer arrives, we will aim to park in the most level and flat area or a suitable spot for your party. Sometimes, we may need to park on your neighborhood street, so it's a good idea to inform your neighbors in case they have any concerns. If you have a preferred parking spot in mind, please let us know. In some cases, we may need to block a driveway, but rest assured that our Game Coach will prioritize safety and avoid parking in any way that could pose a risk to people, property, or equipment. Our truck and trailer are quite long, requiring at least 55 feet of space to park. Additionally, our Game Coach will not disconnect the truck from the trailer without prior approval and will always park on a solid surface at parties or events.
Game Ratings
Space Coast Mobile Gaming Truck will make an effort to only play the games or types of games that you approve. The game theater offers games with various ratings to cater to different preferences and skill levels. Space Coast Mobile Gaming Truck will consult the Party Host or Hostess to confirm which game ratings are permitted. We strive to respect the preferences of the Party Host or Hostess, parents, and adults regarding the types of games or ratings allowed at an event. It is the responsibility of each parent or guardian to supervise their own child if they opt to restrict their gameplay. Monitoring every child's game session continuously, especially at larger events and venues, is not feasible for us.